Shipping Policy
Last Updated: August 01, 2026
At Biospa Shop, we are committed to providing a simple and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after your payment has been successfully confirmed.
- Orders are generally processed within 1–3 business days.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- Once your order has been shipped, you will receive a confirmation email with available tracking information.
Processing times may occasionally take longer during holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Time
After your order has been processed, delivery generally takes approximately 3–7 business days, depending on your location and the shipping carrier.
Please note that delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, incorrect address information, or other circumstances outside our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any available free-shipping promotions will be clearly stated on our website and may be subject to specific order or location requirements.
4. Order Tracking
When tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after the tracking number is issued.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Biospa Shop is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
6. Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If a package is marked as delivered but you have not received it, please check with household members, neighbors, or the carrier where appropriate.
If you still cannot locate your package, contact us and we will do our best to assist you.
7. Damaged Packages
If your order arrives damaged, please contact us promptly with your order number and clear photographs of the damaged package and product.
We will review the information and work with you to determine the appropriate resolution in accordance with our Refund & Returns Policy.
8. International Shipping
If international shipping is offered, delivery times and shipping charges may vary depending on the destination.
Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are not necessarily included in the product or shipping price unless specifically stated at checkout.
9. Changes to This Shipping Policy
Biospa Shop reserves the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have questions about your order or our shipping policy, please contact Biospa Shop through the contact information provided on our website.
