Refund & Returns Policy

Last Updated: August 01, 2026

At Biospa Shop, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for a return, please contact us so we can assist you.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product should be returned with its original packaging, labels, and accessories where applicable.
  • You must provide your order number or other purchase information.
  • The item must not have been damaged through misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. Any such restrictions will be indicated on the product page or communicated before purchase where applicable.

2. Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us as soon as possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, where applicable.

We will review your request and, where appropriate, provide a replacement, refund, or another suitable resolution.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us promptly.

After verifying the issue, we may provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, the item may be eligible for return provided it meets our return conditions and is within the applicable return period.

Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for return shipping costs.

5. Non-Returnable Items

For health, hygiene, safety, or product-specific reasons, certain items may not be eligible for return once opened or used.

Examples may include products that cannot reasonably be resold after opening due to hygiene considerations.

If you are unsure whether an item can be returned, please contact us before sending it back.

6. How to Request a Return

To request a return, contact Biospa Shop using the contact information provided on our website.

Please provide:

Order Number:
Your order number

Reason for Return:
A brief explanation of why you would like to return the item

Supporting Information:
Photos or other information where relevant

Please do not send a product back without first contacting us and receiving return instructions.

7. Return Shipping

If the return is due to an incorrect, damaged, or defective item, Biospa Shop will review the circumstances and provide appropriate instructions regarding return shipping.

For eligible returns due to customer preference or change of mind, return shipping costs may be the customer’s responsibility.

8. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping charges is required by applicable law.

9. Partial Refunds

In certain circumstances, only a partial refund may be available, such as where an eligible returned item has been used, damaged, or is missing original components or packaging.

Any applicable reduction will be communicated during the return review.

10. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us. Where available, we may offer a replacement or exchange.

Replacement availability depends on current stock.

11. Late or Missing Refunds

If you have been notified that your refund has been issued but it has not yet appeared in your account:

  1. Check your original payment account.
  2. Contact your bank or payment provider, as processing times can vary.
  3. If you still have not received the refund, contact Biospa Shop for assistance.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

If an eligible cancellation is accepted, the applicable refund will be issued to the original payment method.

13. Policy Changes

Biospa Shop may update this Refund & Returns Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about a return, refund, exchange, or cancellation, please contact Biospa Shop through the contact information provided on our website.

We are happy to help make the return process as simple and straightforward as possible.

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