Privacy Policy
Effective Date: August 01, 2026
At Biospa Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or purchase our spa and wellness products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or place an order:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Account login information, if applicable
- Order and purchase information
Payment Information
Payments may be processed securely through third-party payment providers such as Stripe.
Biospa Shop does not intentionally store your complete credit or debit card number, CVV, or other sensitive payment credentials on our own servers. Payment information is transmitted directly to the applicable payment processor and is handled according to its privacy and security practices.
Stripe may collect and process payment information as necessary to authorize and complete your transaction, prevent fraud, and provide payment-related services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments and refunds
- Ship products to you
- Send order confirmations and transaction-related communications
- Respond to customer service requests
- Maintain and improve our website
- Prevent fraudulent or unauthorized transactions
- Protect the security of our website and customers
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted by law and with appropriate consent
3. Payment Processing
Biospa Shop uses third-party payment processors to securely process payments.
When you make a purchase, your payment information may be provided directly to the payment processor, including Stripe, which processes the transaction on our behalf.
Payment processors may collect, use, store, and process information in accordance with their own privacy policies and applicable laws.
Biospa Shop does not have access to or store your full payment card details when payment processing is handled by Stripe.
4. Information Sharing
We may share personal information with trusted third parties when necessary to operate our business and provide services to you, including:
- Payment processors such as Stripe
- Shipping and delivery providers
- Website hosting and technology providers
- Customer support and service providers
- Fraud prevention and security providers
- Professional advisors when necessary
- Government authorities or law enforcement when legally required
We do not sell your personal information for money.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping cart functionality
- Understand how visitors use our website
- Improve website performance and user experience
- Support security and fraud prevention
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Order and Account Information
If you create an account or place an order, we may retain information such as your name, contact details, shipping address, order history, and related transaction information.
We retain this information only for as long as reasonably necessary for business, customer service, accounting, legal, security, and regulatory purposes.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Third-Party Services
Our website may contain links to or integrate with third-party services. These services may have their own privacy policies and terms.
Biospa Shop is not responsible for the privacy practices of third-party websites or services that we do not control.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your information is used or shared
- Opt out of certain marketing communications
- Withdraw consent where processing is based on consent
Some rights may be subject to applicable legal exceptions or limitations.
To exercise an applicable privacy right, please contact us using the information below.
11. Marketing Communications
If you have provided consent to receive promotional communications, we may send you information about products, offers, or updates from Biospa Shop.
You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or contacting us directly.
Transactional communications, such as order confirmations, shipping updates, payment notifications, and customer-service messages, may still be sent when necessary to complete your transaction or provide requested services.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer required, we may securely delete or anonymize it where reasonably practicable.
13. International Data Transfers
Some of our service providers, including payment and technology providers, may process information in countries other than the country where you live.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
Any updated version will be posted on this page with a revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:
Biospa Shop
Address: 41621 County Road 19, Fort Collins, CO 80524, United States
Email: Please use the customer support email address displayed on our website
